Customer Service Representative I
Description
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Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose�??we bond people, ideas and elements to reinvent progress�??is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.
We bond with customers and partners to address today and tomorrow�??s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.
Customer Service Representative I
We are looking for:
The Customer Service Representative position plays an important role within Solvay. The position works day-to-day with our internal and external customers. This position also will also recruit and educate customers on order digital portals with a superior ability to effectively and efficiently multi-task in a fast paced environment when necessary.
We count on you for:
- Manage customer master data requests specific to their assigned product portfolio or client base.
- Receive and accurately process all order types (example: standard, return, consignment, credit, debits, etc.) and cancellations.
- Ensure orders are confirmed with all ship locations (example: plants, warehouse and/or terminal) and confirm on-time delivery.
- Initiate and conduct all follow up required between Commercial and customer to respond to customer needs.
- Maintain effective written and verbal communications between sales, marketing, and logistics operations to effectively handle customer inquiries regarding price, product availability, and transportation methods and needs.
- Provide backup coverage to team members as needed.
- On Call rotation (every six weeks, including a weekend) of On Call duties among Customer Service Representatives.
- Willingness to accept projects or new accounts to assist in improving immediate needs of the department.
You can count on us for:
This role offers a unique opportunity for the candidate to be part of a growing Special Chem. family and participate in the ambitious transformation journey Solvay is launching in order to further upscale our capabilities. It gives the candidate's the opportunity to be recognized as the orchestrator of our Special Chem. and benefit from a large autonomy to define how we will reach our ambitions with respect to process standardization.
You will bring:
- High School Diploma required. Bachelor Degree preferred.
- 3 years or more of customer service experience with experience working for a chemical manufacturing organization a plus.
- Ability to work scheduled on-call coverage after-hours and on weekends per rotation (about every 6 weeks).
- Experience using an ERP system required, experience with SAP�??s Sales and Distribution functions and Salesforce is highly desired.
- Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment.
- Excellent interpersonal, communication, and customer service skills.
- Excellent organizational and prioritization skills.
- Strong analytical and problem-solving aptitude.
- Ability to manage stress and stay calm under pressure.
- Strong Customer Focus: must have an acute understanding of customers' needs and expectations.
- Computer Skills: Execute G Suite, SAP transactions including but not limited to Sales Orders, Stock Transfers, Delivery, Shipment, Goods issue, shipment costs, goods receipt, create / update vendors, routes, purchase orders, and other relevant transactions.
You will get:
- Competitive salary; salary range of 54,000-65,000/annually
- Health insurance
- Life insurance
- 16 weeks of maternity/paternity and co-parenting leave
- Training Platform for all employees
- Free language courses (24 languages available)
- Solvay Shares Plan
- Free Well-Being sessions (physical and psychological)
Additional information:
This is a remote position
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After 50 years, we are going back to the Moon... Solvay Materials are making it possible once again for Humans to return to the Moon. Check here our Artemis missions with NASA: we will land the first woman and first person of color on the Moon.
Solvay�??s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.